Rim Hospitality’s human resource department is committed to delivering the tools and services each property needs to ensure the success of its team of colleagues. Rim provides extensive training, an employee incentive plan to promote success, payroll administration and risk management employee safety services. The Rim HR team fosters a work environment resulting in minimal recruitment expense for new-hires, minimal employee turnover, maximum productivity, and continuous improvement in customer service.

Training

There is no substitute for excellent training in a customer service environment and we believe Rim’s training program is the best in the business. Rim colleagues receive both hotel franchise training and participate in our specially designed program using techniques developed by one of the world’s best training organizations, the American Hotel & Lodging Association.

Executive & Manager Training: Rim Hospitality has teamed up with Rapport Leadership International (Rapport) to provide the very best leadership training for executive level management, hotel general managers, key assistant general managers and selected hotel department managers. These managers complete the master graduate level of training offered by Rapport. To become a Master graduate each trainee completes a series of three separate classes:

• Leadership Breakthrough I: is a class designed to present to the student a mirror vision of themselves as managers with a focus on those barriers within them that prevents them from achieving their greatest personal potential as a manager.
  
• Leadership Breakthrough II: presents the students with a vision of those behaviors that hold them back from accomplishing everything they are capable of in working together as a team of individuals. 
  
• Power Communications: presents students with a look at barriers to effective management communications.
  All other colleagues receive special custom training classes developed by Rapport that are brought to each hotel and presented in full day seminars.

Human Resource Policies

Basic New-Hire Orientation: is designed to present all new employees with our basic employee policies and procedures. Rim’s Colleague Handbook is reviewed and new employees are welcomed to the organization. Our mission vision and values are reiterated along with specific operational, job-specific goals and objectives.
Communication is the foundation of all successful professional relationships. Rim strives to maintain an open line of communication in the form of feedback for a variety of colleague-related issues and topics. Rim has established basic guidelines to actively manage this process assuring minimal exposure to owners and a stable and satisfied workforce.

• A consistent format for the interviewing process 
  
•  Proper completion of new hire paperwork 
  
• Effective communication of benefits 
  
• Effective communication of changes or revisions to Federal/State labor law to management and supervisory colleagues 
  
•  Proper maintenance of employment practices in corrective and disciplinary policies 
  
•  Proper termination procedures and a workplace free of discrimination and harassment

Employee Incentive Plan

RiMaximize was created as a financial incentive for employees of Rim managed hotels to accomplish the objectives they are tasked with and to keep base salaries and wages to a minimum. Employees, depending on their position, receive incentive pay for:

• Exceeding budgeted GOP 
  
•  Exceeding market share expectations 
  
•  Exceeding quality service expectations 
  
•  Exceeding profit flow through expectations for variances to budget 
  
•  Exceeding payroll/labor cost expectations 
  
•  Exceeding budgeted room revenue expectations 
  
•  Exceeding budgeted food & beverage expectations 
  
•  Exceeding budgeted food & beverage profits
•  Exceeding budgeted individual performance objectives

Productivity Enhancement

The primary focus of Rim Hospitality HR management is to enhance colleague productivity, assessing the quantity and quality of work performed by each individual as it compares with their pay. Rim has proven masterful in this area by implementing several strategic initiatives:

• A hands-on approach in management that demonstrates and leads, rather than demanding productive performance 
  
•  Training alliance with Rapport Leadership International 
  
•  Comprehensive in-house training program

Care and commitment by management to all of the needs of our colleagues including: personal scheduling desires, tools and supplies each colleague needs to be most productive, creating an emotionally stable work environment, promoting a team commitment from each colleague, and providing opportunities to every colleague for personal and professional growth.

Associate Surveys

Approximately every 18-24 months, Rim conducts a comprehensive colleague survey of all properties and the corporate office. The results of this survey are shared with all properties and colleagues. Improvements or enhancements are then made by the management team in order provide a very positive working environment.

Payroll and Administration

Rim Hospitality has a centralized system of processing payroll using EBS Payroll software in combination with Kronos Time and Attendance. All employee paperwork is prepared at the property level, where it is then forwarded to our office for processing. Payroll is processed bi-weekly from our office in Modesto, with verification of hours and wages handled by the property. This system allows our managers more time for building relationships with colleagues and customers.